30 Day Money Back Guarantee & Refund Policy

We stand behind Kalvir Pest Off Rodent Deterrent Pouches. If you’ve used Pest Off according to our instructions and aren’t satisfied with the results, contact us within 30 days of delivery to request a refund.

Opened packs and used pouches are covered. You do not need to return the product for an approved claim under this guarantee.

Eligibility

To claim under our 30 day guarantee:

• Submit your request within 30 days of the date your order was delivered.

• Provide your order number or another proof of purchase.

• Purchase directly from Kalvir.

• Use the pouches according to our placement and usage instructions.

• Provide a brief description of your experience and photos showing where the pouches were placed.

The guarantee covers single packs and bundles. Each order is eligible for one claim, up to the amount paid for the eligible Pest Off products.

You do not need to wait until day 30 to contact us.

How to Request a Refund

Email hello@kalvir.com with:

• Your order number.

• The name and email address used at checkout.

• A short explanation of the issue and how long you used the pouches.

• Photos showing pouch placement.

We aim to respond within 1–2 business days, Monday to Friday. If we need more information to assess your request, we’ll explain what is needed.

Once your claim is approved, we’ll process your refund within 5–7 business days and send you an email confirmation.

Refund Amounts and Processing

• Refunds cover the amount actually paid for the eligible products, after discounts.

• Refunds are issued to the original payment method in the original purchase currency.

• Orders shipped free have no original shipping charge to deduct.

• Any separately paid shipping charges are excluded from this voluntary guarantee, except where required by law.

• Your bank or payment provider may take an additional 3–5 business days to display the refund.

• No return is required for an approved claim under our 30 day guarantee.

We may decline fraudulent or duplicate claims. This does not limit your rights under consumer law.

Damaged, Faulty, Missing or Incorrect Items

If your pouches arrive damaged, your order is incomplete or you receive the wrong product, email hello@kalvir.com with your order details, a description of the issue and photos where relevant.

Please report visible delivery issues within 7 days where possible so we can resolve them promptly. This is a reporting request, not a deadline that removes your rights.

We’ll assess the issue and arrange an appropriate replacement, refund or other remedy. Where consumer law gives you the right to choose a refund or replacement, we will honour that choice.

Contact us before returning anything. If a return is necessary because of a confirmed product fault or our fulfilment error, we will arrange or cover reasonable return shipping.

Your Consumer Rights

This policy is additional to, and does not limit or replace, your rights under applicable consumer protection laws, including the Australian Consumer Law where it applies.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The 30 day period, placement requirements and photo requirements apply only to our voluntary money back guarantee. Your statutory rights may continue beyond this period.

Contact Us

Kalvir
Email: hello@kalvir.com

We aim to respond within 1–2 business days, Monday to Friday.